Guideline 1.5 rejection: Developer information
What it means, why it happens, and how developers get through it.
Subject line you may see: Guideline 1.5 - Safety - Developer Information
Common real causes
- Support URL 404s or has no contact method
How to fix it
- Point the Support URL to a page with a working email or contact form
What to put in your reply
Thank them and name Guideline 1.5. Say exactly what changed, and in which version and build. Give a numbered path the reviewer can follow. Attach proof: screenshots or a screen recording.
The full fill-in-the-blanks reply for 1.5 is in the Rescue Kit.
Real cases: others who got 1.5
No public cases logged yet.
Questions developers ask about 1.5
What does a Guideline 1.5 rejection mean?
The support URL has no way to contact you, or it is the same as your terms page.
Why do apps get rejected under Guideline 1.5?
The most common real causes: support URL 404s or has no contact method.
How do I fix a Guideline 1.5 rejection?
1. Point the Support URL to a page with a working email or contact form.
Do I need a new build for Guideline 1.5?
Fix the listing, then reply. Metadata issues can often be fixed on the product page without a new build. Change the fields, then reply listing exactly what changed. This is how the guideline is usually resolved, not a prediction for your app.
How should I reply to App Review about Guideline 1.5?
Reply in App Store Connect. Thank the reviewer and name Guideline 1.5, say exactly what changed and in which version and build, give a numbered path the reviewer can follow, and attach proof such as screenshots or a screen recording.
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Source: Apple's App Review Guidelines, section 1.5, as revised October 16, 2026. Last checked . Always read the current official text. How we write these guides.